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All container mini-garden systems come with a 12-month warranty covering manufacturing defects and faults in materials or workmanship. This warranty is in addition to your rights under New Zealand's Consumer Guarantees Act 1993.
If your container system develops a fault due to a manufacturing defect within 12 months of purchase, we'll repair or replace it at no cost to you. This warranty applies when products are used in accordance with our instructions and for their intended purpose.
Under New Zealand's Consumer Guarantees Act 1993, you have additional rights and protections. Our products must be:
If a product fails to meet these guarantees, you're entitled to a remedy, which may include repair, replacement, or refund, depending on the circumstances.
Our warranty covers:
Any faults in materials or workmanship that occur during the manufacturing process.
Failures in the structural integrity of containers when used as intended.
Failures of included components such as drainage systems when used correctly.
The warranty does not cover:
To make a warranty claim, contact us with:
We'll assess your claim and arrange repair, replacement, or refund as appropriate. We aim to resolve warranty claims promptly and fairly.
We're committed to your satisfaction. If you're not happy with your purchase for any reason, contact us within 14 days of delivery. We'll work with you to find a solution, which may include exchange, refund, or other remedies as appropriate under New Zealand consumer law.
For warranty claims or questions about our guarantee, contact us at contact@quobrynntyvepen.world or call +64 508 732 266.
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