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This Return Policy complies with New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Under New Zealand's Consumer Guarantees Act 1993, you have automatic rights when products fail to meet guarantees of acceptable quality, fitness for purpose, or match their description. These rights cannot be excluded and include repair, replacement, or refund depending on the circumstances.
This policy is in addition to your rights under the Consumer Guarantees Act 1993.
If you change your mind about your purchase, you may return unused items in original packaging within 14 days of delivery for a refund or exchange. Items must be in original condition with all components included.
Return shipping costs for change of mind returns are the customer's responsibility. We'll refund the product price once we receive and inspect the returned item.
If your container system is faulty, defective, or doesn't meet the Consumer Guarantees Act guarantees, we'll provide a remedy at no cost to you. This may include:
We'll cover return shipping costs for faulty or defective products. Contact us immediately if you discover a fault.
For change of mind returns, items must be:
Items that have been used, damaged, or are missing components may not be eligible for change of mind returns but may still be covered under Consumer Guarantees Act rights if faulty.
To initiate a return:
Please include your return authorisation number with your return. This helps us process your return quickly.
Once we receive and inspect your returned container system, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.
Processing times may vary depending on your financial institution. You'll receive email confirmation when your refund is processed.
For change of mind returns, refunds exclude original shipping costs unless the item was faulty or incorrectly supplied.
For questions about returns or to initiate a return, contact us:
Email: contact@quobrynntyvepen.world
Phone: +64 508 732 266
Address: 133 Newton Street, Mount Maunganui 3116, New Zealand
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